Voiceovers And Customer Service

Here’s a lesson in great customer service.

Watch this video! https://youtu.be/o-8ciPJfb_M

TIP OF THE WEEK

The situation reminds me that we as voice talents have to engage in good customer service all of the time. We have the potential to make mistakes on a variety of levels: pronunciation errors, incorrect file formatting, and billing boo-boos to name a few. Here are three tips to good customer service.

1. Respond Quickly. If a client contacts you regarding an issue of some sort, don’t dawdle! Reply ASAP.

2. Ask Good Questions. Be a good listener and get all the pertinent information before you take action.

3. Be Positive. A great way to evangelize your clients is to wow them when things get sticky. Take the issue seriously and fix it with a smile!

NEWS AND NOTES

Katherine Kellgren passed away last week. She was an award-winning audio book narrator and a truly lovely person. I only knew her a little bit but she was supremely talented, funny, and classy. Katy will be sorely missed.

There is still time to “Get Your **** Together In 2018” Wednesday, January 17th @7PM EST!

Tuesday, January 16th @7PM EST: I will be a guest of the Tennessee Voiceover Exchange! The subject: ‘Building a Rate Sheet’. Click here to learn more.

Thursday, January 25th @8PM EST: my next “Marketing 201” webinar topic will be ‘The Sales Funnel’.

HAPPY HAPPYS

Happy Hat Day and Hot Tea Month!

QUOTE OF THE WEEK

You know, people always talk about rights in this country. I wish we had a bill of responsibilities.

Dean Kamen, inventor

From my village to yours; this is Tom Dheere, The H is Silent, but I’m Not.

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Tom Dheere is a 30-year veteran voice actor specializing in corporate narration and commercials. Known as a "street-smart professor," he blends his theater-based training and guy-next-door performance style with mastery over voice over project management .

When he isn’t in the booth, he provides strategic business consulting at VOStrategist.com and produces the comic book Agent 1.22.